Communication (Contact Us)admin2016-08-17T16:24:24+00:00
Communication (Contact us)
Contact us add-on will help you receive feedback from site guests and visitors and let them ask you questions.
To sort the questions, you can create different topics and have notifications sent to different emails. For example, all things payments can be referred to firstname.lastname@example.org, while technical questions can be forwarded to email@example.com.
We call these topics Contact us reasons. The reasons can be added under Communication > Contact us reasons (/admin/tickets) or Content > Contact us (/admin/contact_us) for Start package. You can assign individual email addresses to each contact reason.
Settings tab contains default email. Contact us forms are sent to this email if no other email addresses have been assigned to contact reasons.
Site guests and users will find Contact us form in the footer of the website. The requests are sent directly to the mailbox you pointed in the settings.
Tickets module is included into Business and Premium packages. In this case site administrator can contact authorized users directly using tickets system.
In the messages section click on Contact user, start typing the name of the recipient, select his/her name from the list and send a message to the user.
Once this user enters the site, s/he will see a notification about the message from administrator.